Shipping policy

SHIPPING POLICY

Processing Times

Processing times vary depending on the item ordered. Estimated processing times are listed below:

• Ready-to-ship items: approximately 3–5 business days
• Standard made-to-order apparel: approximately 5–10 business days
• Custom or personalized items: approximately 7–14 business days
• Bulk, event, or specialty orders: processing time will be provided separately

The processing time shown on an individual product page or provided with a custom order takes priority over these general estimates. Business days do not include weekends or holidays.

Orders containing multiple items may ship together when all items are ready. This means the longest processing time in the order may apply to the entire shipment.

Shipping and Delivery

Shipping time begins after order processing is complete. Estimated delivery times shown at checkout are carrier estimates and are not guaranteed. Customers will receive tracking information when their order ships.

Support Outcast is not responsible for carrier delays, weather-related delays, or other delivery disruptions outside our control. If a shipment is significantly delayed or appears lost, contact us through our website so we can assist with reviewing the tracking information.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if an address needs to be corrected. Once an order has shipped, we may not be able to change the delivery address or replace an order delivered to the address entered at checkout.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us through our website within 7 days of delivery. Include your order number and clear photographs of the item and packaging.

Questions about an order or shipment can be submitted through the Contact page on our website.